Returns & Exchanges

We want you to be fully satisfied with your purchase of HANRO's premium essentials. If you are not completely happy, you may return unworn items in their original packaging with all tags attached within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original condition and packaging. Ensure all designer tags and hygiene seals remain intact to qualify for a refund.

• 3.
  Ship the Package

  Attach the prepaid shipping label provided in the portal to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the return, your refund will be processed to the original payment method within 5-10 business days.